Welcome to our FAQs page

$3.90 for 1 lb (450g) The minimum is $39 – which equals to 10 lb (4.5 kg) The maximum weight of the parcel is up to 66 lb (30kg)  

By opening up our membership card, we offer a 5% cashback on the paid amount. The bonuses can be used for payment of the future orders

The average shipping time is 3-7 days

A duty-free import limit of $1000 is applied to parcels within one calendar quarter. In case of excess, a customs duty of 30% is applied on the difference between the duty-free import limit and the amount exceeding the limit, including the cost of transportation, as well as a customs clearance fee of $15                                        

To ship a parcel we need the following information:

Sender's information:
First Name,
Last Name
Address
Phone number
Copy of Government-issued ID

Receiver's Information:
First Name
Last Name
Address
Phone number  
Series and number of the passport

Parcel's content information: Item name(s), quantity, price

If you're shipping a Mobile phone, you'll need to include an IMEI code

IMEI - International Mobile Equipment Identity. A unique 15-digit code is assigned to every mobile device during production. This number is used to register the device on the network. If a device supports dual sim cards, it will have two IMEI codes.   According to Uzbekistan mobile operators' regulations, users must provide proof of purchase/ownership of the device within 30-days of activation

On average we do three drop-offs to the airport per week. Freight departure from NY is done in accordance with airline booking and availability, due to which the actual days of the departure could vary. However, the total transit time of the parcel is 3-7 days from the date of acceptance.

The sooner you ship your package the sooner it'll get to its final destination  

Transportation of parcels is carried out by aircrafts 

In order to reduce the cost of services, our company does not have branches outside of New York State. We offer a pick-up service from home using the FedEx courier service.
A customer can also independently send the parcel by any other postal service to our collection point in Brooklyn

The shipping of electronics and household appliances by mail for personal use and in a single quantity is not prohibited

Our company provides full spectrum of logistical services including export clearance and transportation (by sea/air) of commercial cargo worldwide, including Uzbekistan.

For more information please follow the link to fill out a form: https://bit.ly/3DP3gpP

Shipping of over the counter vitamins and medications (except for prescribed medication) isn’t prohibited

The main prohibited categories of goods are: any flammable liquids, explosives, pressure receptacles, narcotic substances, any currency, passport originals, art objects of special value, extremist literature

Our company provides pick-up service within New York, as well as its environs.
Pick-up from Brooklyn is free on weekdays, excluding Downtown. Pick up from Queens is free every Thursday."

We also offer evening hours pick-ups as well as weekends.

For more information or to book a pick-up, please call our office at +1(718) 499 5385

In such cases, the list of required documents is determined by the customs inspector, depending on the nature of the content.
As a general rule, the main documents are those confirming the cost and ownership of the goods

According to the legislation of the Republic of Uzbekistan, passport information is required for customs clearance, including for monitoring the excess of the duty-free import limit

The agent processing the parcel can fill out a customs declaration according to the information provided by the sender

This is the time of year when transit times increase and could take up to two weeks for delivery.
It is related to spikes in global trade which adds pressure to airlines' capacity

According to the US transportation safety regulations, every shipper must provide a valid form of identification. A shipper must also give consent to have his/her parcel scanned/searched along with a written statement that the parcel does not contain prohibited items

All Perfume products are considered flammable and unfortunately are prohibited for shipment